NO quotes emailed

<p>After spending more than 20+ minutes unsusccessfully trying to get insurance quotes online (the website would not accept my ID number or even my birthday after many attempts) I then wasted a further 40+ minutes on the phone with an agent. Having completed all of the information for what was to be insured I asked for the quotes to be emailed to me rather than go through them on the phone. The agent was very reluctant to do this, but eventually agreed. I asked for her to stay on the line until I actually received the email because I suspected, given her reluctance, that I would not actually get the email. She stayed on the line a moment, but then said she would call me back in 5 minutes to see if I had received the email and hung up. Needless to say I did not get the email and she did not call back. I have since sent two queries via the website requesting these quotes, but have heard nothing. What a waste of time.</p>