No feedback on medical aid application. Very unprofessional

I app**** for medical aid for my father on the 2nd of April, and I’m extremely frustrated with how this has been handled. My consultant has completely disappeared—no responses to my emails, no call backs, absolutely nothing. I’ve made multiple attempts to get a response, even contacted Hippo directly, and was told my query would be escalated to a manager. That was days ago, and still, radio silence.

This level of service is incredibly unprofessional and unacceptable. I expect someone to get back to me urgently.