NL
NIRMALA L

1 reviews | Active since Oct 2009

06 Apr 2016, 09:34

Misleading People

I WAS LOOKING FOR QUOTES FOR CAR INSURANCE AND ENTERED ALL MY DETAILS TRUTHFULLY ON THIS WEBSITE, TRUE TO THEIR WORD I RECEIVED MORE THAN 10 QOUTES WITH FANTASTIC OFFERS AND WITHIN AN HOUR I WAS CALLED BY A LADY NQOBILE, WHO AFTER TAKING DOWN ALL MY OTHER DETAILS, GAVE ME A TOTALLY DIFFERENT QUOTE ON A PREMIUM, I TOLD HER TO CALL ME BACK LATER, IN THE INTERIM I SPOKE TO OTHER INSURERS NOT ASSOCIATED TO HIPPO, THEY WERE MUCH BETTER, NQUOBILE CALLED BE BACK 2 DAYS LATER, I ASKED HER WHY WERE THE QUOTES SENT TO ME DIFFERNT TO WHEN SHE SPOKE TO ME TELEPHONICALLY, SHE SAID IT IS BASED ON THE INFORMATION GIVEN???? RED LIGHT HERE PEOPLE, I TOLD HER I ENTERED MY INFORMATION TRUTHFULLY...SHE SAID THEY DO NOT READ THE INFORMATION, ONLY THE IT GUYS DO---WOW, AND THEY GIVE US QUOTES TO LURE US, I BELIEVE THIS IS SERIOUSLY MISLEADING US AND ALSO LEAVES US OPEN TO ************, WHO CAN USE OUR ID NUBERS ETC. YOU PEOPLE NEED TO STOP DOING THIS. BE TRUTHFUL AND HONEST WITH US.

0
Replies (1)
Hippo.co.za
Hippo.co.za's reply11 Apr 2016, 09:10
Official
Hello jenny96,

We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists contacted you and discussed the underwriting vs premium with you, thank you for your understanding herein.
The service as you explain it will most definitely not be tolerated; we will investigate the service failures and address it on an internal basis. Please accept our humble apologies for the inconvenience caused herein.
Regards,
The Hippo Team.

Best regards,