TO
Terence O
1 reviews | Active since Nov 2020
09 Feb 2021, 19:30
misleading adverts on hippo.
I do not understand why hippo does not advise the customers correctly on comprehensive cover, if a vehicle is financed then hippo should not let a customer complete 3rd party insurance quotes. This is completely misleading the client when the client clicks interested and then the company contacts the client only to advise sorry, but we cannot cover you as you are still financed. This makes the client feel idiotic. Please amend your website to assist a client correctly in order for business to be conducted correctly. if a car is financed then let the website advise you can only select comprehensive and not 3rd party and fire and theft.
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Replies (1)Hippo.co.za's replyOfficial
27 Jul 2021, 16:04Hi Terence,
Thank you for such important feedback, we will use it for continued improvement. We further apologize for the inconvenience caused.
Kind regards
The Hippo Team
Thank you for such important feedback, we will use it for continued improvement. We further apologize for the inconvenience caused.
Kind regards
The Hippo Team
Hippo.co.za's reply27 Jul 2021, 16:04
Official
Hi Terence,
Thank you for such important feedback, we will use it for continued improvement. We further apologize for the inconvenience caused.
Kind regards
The Hippo Team
Thank you for such important feedback, we will use it for continued improvement. We further apologize for the inconvenience caused.
Kind regards
The Hippo Team
