Misdirected

In August 2025 I searched through Hippo for an affordable medical aid. I was helped by a gentleman Siyabonga Mbambo. He I told him my budget and what I need to be covered and he recommended Medishield Phila. I’m September I decided to take the medical aid as per his recommendation as he confirmed that chronic conditions which were pre existing would be covered. The deduction went through on 1st October 2025 and a week later my son got his monthly script which I then shared with the chronic department and they responded that the chronic condition is not covered in that medical aid option but on a premium one. I then responded saying no man I was sold this by Siyabonga Mbambo so which means I sold an incorrect product. He responded a week later because he was off sick and said he will search for an alternative medical aid for me. I waited for over a week and responded and decided to cancel the membership as he just went silent on me. He responded saying he’s still looking and of which I don’t believe he sells medical aid daily, or if new to the job it can’t still take him a whole week. But none the less he didn’t apologise that he had sold me something incorrect. I asked both parties what’s going to happen now as I want my premium back for month that’s already deducted because I was sold something wrong. No one has responded besides advising me to cancel the membership in terms of my re imbur*****t nothing. I sent a complaint to both parties. Waiting on both to respond with a proper answer and how they will remedy my inconvenience.# Blackfriday.