MB
Mahomed B

1 reviews | Active since Oct 2009

24 May 2016, 13:23

Insurance - What Insurance

<p>I had completed an online quote a month and a half ago, and then received call from the consultant from Hippo. The consultant put me through to Budget Insurance after chatting for about 20 minutes preparing the quotes, and I spoke with Sohail, who started off very helpful, but then when he heard i was looking around for rates the attitude changed. He had promised to send me a quote to view, but up until now, I have not received anything. The next week I received a call from a lady at Budget, who was also going to send me a quote, and still I have not received anything. Since then I had placed an online complaint on Hippo\s website. Until now there has been no feedback, I thought at the very least they would arrange for another insurance company to call me back...very dissappointing</p>

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Replies (1)
Hippo.co.za
Hippo.co.za's reply25 May 2016, 08:13
Official

We acknowledge receipt of your complaint.

The service as you explain it is not acceptable which we apologise for.

We will investigate the service failures and address it on an internal basis.

We have requested that you are contacted by our sales team today.

Kind regards,
The Hippo Team.