KK
Kayla Kay.venter
1 reviews | Active since Jul 2025
21 Jul 2025, 09:46
I requested a quote from Hippo and after being assured multiple times by the call centre agent that they only need my information for the quotation
I requested a quote from Hippo and after being assured multiple times by the call centre agent that they only need my information for the quotation. I then received emails from a medical aid stating that I am now a member even though I did not give consent and only requested a quote.
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Replies (2)
Hippo.co.za's replyOfficial
21 Jul 2025, 10:41Hey Kayla, we're truly sorry to hear about this poor experience. That’s definitely not how things should work. We’ve escalated this to our medical aid team to investigate urgently. We'll provide feedback as soon as it's available.
Hippo.co.za's reply21 Jul 2025, 10:41
Official
Hey Kayla, we're truly sorry to hear about this poor experience. That’s definitely not how things should work. We’ve escalated this to our medical aid team to investigate urgently. We'll provide feedback as soon as it's available.
Hippo.co.za's replyOfficial
21 Jul 2025, 15:18Thank you for your patience while we reviewed your case. We're happy to confirm that it's now been resolved. We truly apologise for any inconvenience this may have caused and appreciate you giving us the chance to make things right.
Hippo.co.za's reply21 Jul 2025, 15:18
Official
Thank you for your patience while we reviewed your case. We're happy to confirm that it's now been resolved. We truly apologise for any inconvenience this may have caused and appreciate you giving us the chance to make things right.