I do not trust you anymore Hippo - Not a single start for you

Perhaps its the December hangover or pure unprofessionalism, nevertheless my recent interactions with Hippo has left be baffled, dazed, confused and with the feeling I puked in my own mouth. I contacted Hippo on January 13th. accepted the insurance quote, provided all my details and cancelled my current insurance. We are Feb 1 and to my greatest surprise I have not received confirmation of the new insurance. Just spent 3 hours trying to contact someone and I am being sent from post to pillars with Nedbank Insurance themselves as the underwriter not able to pick up anything. It is as if the quote I got was never obtained. As I work towards starting the exercise again, I wish to let you at Hippo know you have gravely impacted on my client experience. I do not trust you any longer