1 reviews | Active since Mar 2015

10 Oct 2017, 10:46

How useless is HIPPO?

Item: Hippo.co.za
Rating: 1
Author: Charlotte R

Sure, they advertise as hassle free and all, but just you try to get quotes online! Ha! What a joke!!! The site keeps telling me that my ID number is incorrect, and believe you me, it is definitely not! Fix your website Hippo! I don't want to talk to someone on the phone! I want to get quotes without the human interaction thank you very much, which is what you are claiming to provide. What a useless waste of my time!!!!!!!

Helpful (0)

Replies (8)

Hippo.co.za's replyOfficial

10 Oct 2017, 10:48

Thank you for your feedback.

We will look into this as a matter of urgency and apologise for any inconvenience caused.

Regards,

The Hippo Team

Best regards,

Hippo.co.za's reply10 Oct 2017, 10:48

Official

Thank you for your feedback.

We will look into this as a matter of urgency and apologise for any inconvenience caused.

Regards,

The Hippo Team

Best regards,

Charlotte R's updateReviewer Update

10 Oct 2017, 10:57

Strange, I see this reply on a lot of the complaints. I wonder if anything will ever get done to fix it?

Charlotte R's update10 Oct 2017, 10:57

Reviewer Update

Strange, I see this reply on a lot of the complaints. I wonder if anything will ever get done to fix it?

Hippo.co.za's replyOfficial

10 Oct 2017, 11:00

Hi Charlotte,

Our technical team will definitely attend to the matter; are you sure you do not want to speak to a consultant in the meantime?

Best regards,

Hippo.co.za's reply10 Oct 2017, 11:00

Official

Hi Charlotte,

Our technical team will definitely attend to the matter; are you sure you do not want to speak to a consultant in the meantime?

Best regards,

Charlotte R's updateReviewer Update

10 Oct 2017, 11:01

I definitely don't want to speak to anyone! Why else would I look for online quotes?? But please keep me updated on the progress, I am dying to see if you will actually fix this!

Charlotte R's update10 Oct 2017, 11:01

Reviewer Update

I definitely don't want to speak to anyone! Why else would I look for online quotes?? But please keep me updated on the progress, I am dying to see if you will actually fix this!

Hippo.co.za's replyOfficial

10 Oct 2017, 11:04

Hi Charlotte,

We will update you as soon as the matter was investigated.

Regards,

The Hippo Team

Best regards,

Hippo.co.za's reply10 Oct 2017, 11:04

Official

Hi Charlotte,

We will update you as soon as the matter was investigated.

Regards,

The Hippo Team

Best regards,

Charlotte R's updateReviewer Update

17 Oct 2017, 13:04

So, no update for me yet? Well, I have a little tidbit for you! Guess what started happening mere minutes after this fiasco? INSURERS STARTED CALLING ME!!!!!!!!!!!! What kind of service do you provide? Is it merely a platform to get our information to sell it to insurance companies?????? I never even finished the online thing (as per the above complaint) so how in the seven hells did these companies get my info?????????? You guys make me sick.

Charlotte R's update17 Oct 2017, 13:04

Reviewer Update

Hippo.co.za's replyOfficial

17 Oct 2017, 15:32

Hi Charlotte,

We could not detect any error on our website.

In terms of calls, we specifically opted you out of communication but will double check that it was done.

Regards,

The Hippo Team

Best regards,

Hippo.co.za's reply17 Oct 2017, 15:32

Official

Hi Charlotte,

We could not detect any error on our website.

In terms of calls, we specifically opted you out of communication but will double check that it was done.

Regards,

The Hippo Team

Best regards,

Hippo.co.za's replyOfficial

17 Oct 2017, 15:46

Hi Charlotte,

We can confirm that your number was opted out (and still is) on our database.

Regards,

The Hippo Team

Best regards,

Hippo.co.za's reply17 Oct 2017, 15:46

Official

Hi Charlotte,

We can confirm that your number was opted out (and still is) on our database.

Regards,

The Hippo Team

Best regards,