Horrible encounter with Hippo.co.za Agent

So Hippo has been a convenient existence for a while, and I won't tarnish the company for the sake of one sales consultant who has no place being anywhere near client services. I've used Hippo a couple of times to find car insurance for two cars I had and the service itself has never been terrible. I recently went online to get car insurance quotes for a car I'm planning on getting soon. I don't recall requesting a call back from one of the consultants, but I got one nonetheless. At 10:57 on the 19th of November 2019 (yesterday),I spoke to a lady from Hippo who told me I had requested a callback. I told her I actually hadn't requested such because the car isn't even in my possession yet, to which she rudely said "YOU REQUESTED A CALLBACK". The tone in her voice was disgusting. She then asked me when I was planning on getting the car. When the answer she got wasn't the "In about an hour's time", she rudely sighed (the kind of sigh that accompanies one rolling their eyes) and hung up as I was still speaking. That was terrible to experience. I understand that not getting a sale isn't anyone's goal, but must you throw a tantrum when that happens? I work in a customer service role and we get people coming in all the time who want repair quotations but never come back. Not once have we ever given a client attitude just because we can't reach into their wallets as yet. RUDE CALL CENTER CONSULTANT, you're definitely out of place. You have no place in customer service. None at all. Disgusting.

#BlackFriday