ML
Martha L
1 reviews | Active since Jul 2019
15 Jul 2019, 15:25
Hippo will not stop calling and harassing me
Why is there no zero star option??
I have now endured Hippo's constant calling for a few weeks. I have told them ON RECORDED calls that they need to remove me from any caller lists they have. Multiple consultants have insured me that they will do this - but they haven't and I keep receiving calls. I have told the consultants about 10 times that I have already signed contract with an insurance company, and even after this, they still want to pollute my ears with their quote comparisons. I feel like this kind of harassment from Hippo MUST be breaking laws.
NEVER GIVE YOUR NUMBER TO HIPPO - moral of the story
Helpful (0)
Replies (8)0
Replies (8)
Hippo.co.za's replyOfficial
15 Jul 2019, 15:31Hi Martha
Thank you for bringing this to our attention. We apologize for the inconvenience caused. We will investigate this as a matter of urgency from our side, and ensure that your number is removed from our database.
Kindest regards,
The Hippo.co.za Team
Thank you for bringing this to our attention. We apologize for the inconvenience caused. We will investigate this as a matter of urgency from our side, and ensure that your number is removed from our database.
Kindest regards,
The Hippo.co.za Team
Hippo.co.za's reply15 Jul 2019, 15:31
Official
Hi Martha
Thank you for bringing this to our attention. We apologize for the inconvenience caused. We will investigate this as a matter of urgency from our side, and ensure that your number is removed from our database.
Kindest regards,
The Hippo.co.za Team
Thank you for bringing this to our attention. We apologize for the inconvenience caused. We will investigate this as a matter of urgency from our side, and ensure that your number is removed from our database.
Kindest regards,
The Hippo.co.za Team
ML
Martha L's updateReviewer Update
15 Jul 2019, 16:17Must be a hard job typing the same response to the same line of complaints over and over. How about in stead of you publishing seemingly **** reviews on your Hippo website, you allow actual customers to give actual feedback with regards to their experiences with Hippo - ON YOUR WEBSITE. I find it amusing that you show hundreds of positive reviews on there - but absolutely nowhere on the website is there an option to review - where do these reviews get pulled from - the Hippo's a..?
(Referring to this load of .. https://www.hippo.co.za/customer-reviews/ )
(Referring to this load of .. https://www.hippo.co.za/customer-reviews/ )
ML
Martha L's update15 Jul 2019, 16:17
Reviewer Update
Must be a hard job typing the same response to the same line of complaints over and over. How about in stead of you publishing seemingly **** reviews on your Hippo website, you allow actual customers to give actual feedback with regards to their experiences with Hippo - ON YOUR WEBSITE. I find it amusing that you show hundreds of positive reviews on there - but absolutely nowhere on the website is there an option to review - where do these reviews get pulled from - the Hippo's a..?
(Referring to this load of .. https://www.hippo.co.za/customer-reviews/ )
(Referring to this load of .. https://www.hippo.co.za/customer-reviews/ )
Hippo.co.za's replyOfficial
15 Jul 2019, 16:22Hi Martha
After completing a quote on Hippo.co.za and selecting a brand, a survey is sent to rate our performance. The combined score, which takes into account negative and positive reviews, is displayed on our website. We can confirm that your number has been removed from our database.
Kindest regards,
The Hippo.co.za Team
After completing a quote on Hippo.co.za and selecting a brand, a survey is sent to rate our performance. The combined score, which takes into account negative and positive reviews, is displayed on our website. We can confirm that your number has been removed from our database.
Kindest regards,
The Hippo.co.za Team
Hippo.co.za's reply15 Jul 2019, 16:22
Official
Hi Martha
After completing a quote on Hippo.co.za and selecting a brand, a survey is sent to rate our performance. The combined score, which takes into account negative and positive reviews, is displayed on our website. We can confirm that your number has been removed from our database.
Kindest regards,
The Hippo.co.za Team
After completing a quote on Hippo.co.za and selecting a brand, a survey is sent to rate our performance. The combined score, which takes into account negative and positive reviews, is displayed on our website. We can confirm that your number has been removed from our database.
Kindest regards,
The Hippo.co.za Team
ML
Martha L's updateReviewer Update
15 Jul 2019, 16:30Convenient doing a survey only after a brand is selected - feels like the list of annoyed customers that went through the trouble of complaining on this platform, didn't get to that happy place survey either...
ML
Martha L's update15 Jul 2019, 16:30
Reviewer Update
Convenient doing a survey only after a brand is selected - feels like the list of annoyed customers that went through the trouble of complaining on this platform, didn't get to that happy place survey either...
Hippo.co.za's replyOfficial
15 Jul 2019, 16:33Hi Martha
We do also run surveys to understand what the frustrations are for our customers. We are taking your complaint seriously and we will take appropriate action.
Kindest regards,
The Hippo.co.za
We do also run surveys to understand what the frustrations are for our customers. We are taking your complaint seriously and we will take appropriate action.
Kindest regards,
The Hippo.co.za
Hippo.co.za's reply15 Jul 2019, 16:33
Official
Hi Martha
We do also run surveys to understand what the frustrations are for our customers. We are taking your complaint seriously and we will take appropriate action.
Kindest regards,
The Hippo.co.za
We do also run surveys to understand what the frustrations are for our customers. We are taking your complaint seriously and we will take appropriate action.
Kindest regards,
The Hippo.co.za
ML
Martha L's updateReviewer Update
17 Jul 2019, 10:09I have just received another call from a Hippo consultant - how is it going with the " We can confirm that your number has been removed from our database. " ? Seems like your confirmation is worth nothing. No surprise there.
ML
Martha L's update17 Jul 2019, 10:09
Reviewer Update
I have just received another call from a Hippo consultant - how is it going with the " We can confirm that your number has been removed from our database. " ? Seems like your confirmation is worth nothing. No surprise there.
Hippo.co.za's replyOfficial
17 Jul 2019, 14:16Hi Martha
This is unacceptable, and we are dealing with the consultant accordingly. We have also had complaints where true caller has flagged Hippo incorrectly, and it is a different company calling. If this occurs again, please contact me directly at ***.
Kindest regards,
The Hippo.co.za Team
This is unacceptable, and we are dealing with the consultant accordingly. We have also had complaints where true caller has flagged Hippo incorrectly, and it is a different company calling. If this occurs again, please contact me directly at ***.
Kindest regards,
The Hippo.co.za Team
Hippo.co.za's reply17 Jul 2019, 14:16
Official
Hi Martha
This is unacceptable, and we are dealing with the consultant accordingly. We have also had complaints where true caller has flagged Hippo incorrectly, and it is a different company calling. If this occurs again, please contact me directly at ***.
Kindest regards,
The Hippo.co.za Team
This is unacceptable, and we are dealing with the consultant accordingly. We have also had complaints where true caller has flagged Hippo incorrectly, and it is a different company calling. If this occurs again, please contact me directly at ***.
Kindest regards,
The Hippo.co.za Team
Hippo.co.za's replyOfficial
17 Jul 2019, 14:51Hi Martha
Can you also please confirm if the number you provided in the complaint is the number that you are receiving calls on?
Kindest regards,
The Hippo.co.za Team
Can you also please confirm if the number you provided in the complaint is the number that you are receiving calls on?
Kindest regards,
The Hippo.co.za Team
Hippo.co.za's reply17 Jul 2019, 14:51
Official
Hi Martha
Can you also please confirm if the number you provided in the complaint is the number that you are receiving calls on?
Kindest regards,
The Hippo.co.za Team
Can you also please confirm if the number you provided in the complaint is the number that you are receiving calls on?
Kindest regards,
The Hippo.co.za Team