IM
Ian M

1 reviews | Active since Jun 2018

01 Jun 2018, 09:15

Hippo Theft

This company presented a debit order against my account for gap cover when i had neither signed or accepted the fedhealth policy to which it was attached , despite having advised them by email; not to effect the policy until I had accepted and signed the fedhealth policy. This is blatant unauthorized theft.

0
Replies (3)
Hippo.co.za
Hippo.co.za's reply01 Jun 2018, 10:54
Official

We acknowledge receipt of your complaint.

In order to assist with your complaint, we request that you kindly provide us with more information pertaining to the policy that you are referring to.

We will appreciate it if you will direct message us your information, such as, contact number, policy number etc...

Kind Regards,

The Hippo Team.

Best regards,

Hippo.co.za
Hippo.co.za's reply01 Jun 2018, 10:55
Official

Dear Ian,

You are welcome to provide me with your contact or policy details in order to investigate your concerns.

Kind Regards,
Dorothy Smit
***

Best regards,

Hippo.co.za
Hippo.co.za's reply04 Jun 2018, 15:39
Official

Update:

Thank you for assisting us to have this matter resolved. We are pleased that the service provider contacted you to discuss the way going forward.

Please feel free to contact our Customer Relation Specialist if your require further assistance.

Kind Regards,
The Hippo Team.

Best regards,