HIPPO SELLING **** PRODUCTS TO CUSTOMERS

I'm so fed up and angry at Hippo i app**** for Medexpense Gap Cover through Hippo more than 2 years ago. It was my first time submitting a claim to Medexpense Gap Cover 2 months ago for a medical procedure i have done which my medical aid didnt cover the full amount so i thought let me use my Gap cover because i am paying for one and never used it. It has now been over 2 months and still nothing has been paid and the doctors want to take legal actions against me, i have emailed them over and over again and phone calls after phone calls but with no success cant get hold of anyone, How can hippo sell customer such **** products on there website. I thought Hippo is a trusted website but now i will never recommend hippo to nobody. I have even emailed Hippo when i emailed Medexpense Gap Cover and also no response from Hippo