Hippo makes more problems than solutions

Hippo called me to advise me on medical aids. They processed all my documents and found me cover but none of the cover was what I needed because of all the exclusions but they registered me with different medical schemes now I have to call and cancel all of them because hippo just processed it and didn't follow up if I was happy with the terms. They are so quick to call back and say you have been approved or declined but the medical schemes already have my bank details now I am trying to get hold of bonitas and fed health to cancel. That takes time and airtime and continuous follow up calls. Hippo processed the applications. Why can't they request for cancelations because both schemes are not what I'm looking for but I have over 15 emails and sms saying welcome, your premium will start on the 1st of October when I specifically said 1st of November now I need to get all these things canceled before they start devoting my account. Very unprofessional service. Hippo should submit the application, get feedback then ask the client if he's happy to proceed with the debit instead of taking the bank details first and leave the client to clean up the mess and make endless calls explaining why they don't want the cover to the medical schemes. Because they put you through to retentions and it's a long process to cancel. Why can't hippo just cancel the application if the client is not happy instead of making it the clients burden to call and wait on hold for 20 minutes to cancel and explain why and then have to worry about penalties or unwanted debits. Terrible service.