Hippo **** - Now I have to struggle

After Hippo called me, and I signed up for medical cover through FedhHealth, the agent also got me to sign up for GAP cover through MedExpense (Part of Auto and General) that were to start on 1 December 2019

After the agent sent me the contract, I only noticed he didn't disclose all the terms of cover as to the day 2 day benefits, and that its actually a hospital plan rather than a medical aid as I requested. I have requested via telephone and email's from both MedExpense and FedHealth (Who confirmed my request to cancel) to cancel my application within 3 working day of signing up. I even emailed the consultant from Hippo when I noticed it, and he as well hasn't rep****.

Then on 1 November 2019 MedExpence deducted the premium from my account. I am struggling for FedHealth and MedExpence to cancel the cover. I eventually got hold of another agent from Hippo, and requested everything to be cancelled, and he said he will put it through, but they are still not cancelled. I feel Hippo should be held liable, as the agent didn't disclose the all info. And its costing me money in terms of hours of phone calls, bank charges to have debit orders reversed and blocked.

I will not be using Hippo.co.za EVER again, and will surely advice anyone, not to use them.

Hippo, unless you assist me in getting all this sorted, I will stick to my word, and I will be advicing everyone not use your services.