Hippo is an ***********'s provider

What an ***********'s provider , I have decided to take medical aid and Gap cover via Hippo. In June when I started paying my premiums one of the consultants gave me a call for a cheaper option on the gap cover but covering the same procedures. In Oct unfortunately I ended up in hospital for an emergency procedure . I then call hippo to assist me with the gap cover claim , they then provide me the details of the cancelled policy as no one updated their system . I ended up submitting over 16 documents to the wrong gap cover because of wrong information provided to be by hippo. Back and fourth with the wrong Gap cover for almost two weeks now while my accounts are inquiring interest. Today when I had a chat to hippo I made them aware that they provided me with the wrong information. No one has yet come back to me on the way forward I am frustrated as it is now two weeks WASTED chasing the wrong gap cover & two weeks on interest accumulation !!