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Olivia H

1 reviews | Active since Feb 2018

29 Aug 2019, 09:53

Hippo consultants who DO NOT stop calling

About 2 months ago, I went onto the Hippo.co.za website to look at insurance options. The quotations did not appeal to me. Within a few hours, a consultant contacted me and after a lengthy conversation, I said to them that I was not ready to commit to any of the service providers quotes and needed time to think about it and consult with my spouse. She was very insistent so I told her to call back in a week's time. She did so but I was not able to take the call. Subsequently, she has been phoning me every day, in the morning and in the afternoon - for 2 months solid!! I do not answer calls of people who harass me like this, out of principle. If the prospective client has not answered your numerous calls after several days...leave them alone! They clearly do not want the service and do not need to tell you so. Please stop harassing me. I realize that times are tough and every sale is important towards the consultant's making a decent wage at the end of the month but if you harass like this, you not only lose the deal, you also make a bad name for yourself and the organization. I think Hippo need to look into their policies in terms of how long a consultant may try to contact someone, give it a time limit and then back off. I have told everyone in my organization NOT to go online with Hippo because once they have your number they will not leave you alone.

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Replies (1)
Hippo.co.za
Hippo.co.za's reply29 Aug 2019, 10:08
Official
Hi Olivia

We apologize for this, we will look into this urgently, as it is not how we want to do business. We will remove your details from the database.

Kindest regards,
The Hippo.co.za Team