Hippo.co.za harassing me with phone calls
<p>On the 17th of May I went on to Hippo to get insurance quotes for my car as I was looking for a new insurance company. I have since dealt with the insurance company and have changed over to be insured with them. However, I have been receiving nonstop calls from hippo.co.za. They phone between 10-20 times in a row and up to date since the 17th of May I have received a total of 201 calls from hippo!! This is absolutely unacceptable behaviour as it feels as though I am being harassed by their call centre. Be very careful when going online and giving out your number to these people. </p>
We acknowledge receipt of your complaint.
Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint.
Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.