Hippo are *****

In December I wanted to go over to Discovery, and Hippo helped me, but not very well. In fact, they downright ****.

They did not inform me that I had to cancel my current medical aid, which is a pretty large oversight as I work as a sales person and have to remind current customers to cancel any previous 24 months contracts they have in order not to get double billed.

I struggled to come into contact with the person whom I originally spoke to, but eventually came into contact with someone and they informed me that I had to cancel it. But my previous Medical Aid could only grant it after a calendar month, which so I had to move the date on when my new policy becomes valid to February 2019.

I contacted them again and the person assured me that they would be able to adjust it to start at the beginning of February 2019. They also assured me they would send the new policy to me.

This was a lie. They did neither. The money just got deducted from my bank, and now I have to pay double thanks to their lies and negligence. They also did not send me a new policy.

They are *****. Don't trust them. They are all smiles when you ask for quotes, but afterwards there is little follow-through and they make promises that they don't keep, and they tell you anything to get you off the phone so that they can do nothing.