Hippo and Med Expense Gap Cover!!!!

Good day

My wife phoned Hippo a few years ago to help find a medical aid. Very friendly advisor helped us. We got our medical aid.. PLUS a gap cover which he recommended some med expense Gap cover.

It was all good no issues with medical aid which was used quite alot. One day i decided to phone this wonderful gap cover people to find out if everything was in order and good and to find out what was needed to move to my medical aid Gap cover..

These people's response was i was canceled from the gap cover which not one of us did they just decided to cancel our policy without any communications BUT still debits my account EVERY MONTH ... i had to then send them proof of debit orders which they take every month so they can continue the cover which is extremely funny

But now .. my wife is pregnant and almost due and i want to move gap covers to my medical aid. Problem is i need a policy schedule from Med Expense WITH a date on. my wife has been struggling with them now for more than 2 weeks to send a Policy schedule so we can move to a more trusted service without a waiting period as she is pregnant.

Not only is it IMPOSSIBLE to get the policy schedule from these people. We found out they canceled our policy AGAIN !!!! 2ND time in one year (Now imagine we never queried about it and my wife went into labor and a week later find out they canceled our policy because they got nothing beter to do with their time)

Anyway ...

We are now unable to move to our new gap cover without a waiting period And can't stay on this one because imagine the excuses they will have when it comes to a time to claim.

Hippo ........ we tried a few times to get this schedule from you no LUCK .. we phoned no LUCK To this med expense people .... It is also very difficult to get a hold of this gap cover people because they work under different names also

I have never had any problems with Hippo their advisors are very friendly and helpfull ... But you sold me this gap cover and i would appreciate it if SOMEONE can help me to get this Policy Schedule It HONESTLY is not so difficult.......

Regards Ruan