Harrassment
<p>I was shopping around for quotes two weeks ago to see if i could find a cheaper quote than my current insurance. Auto and General was one of the insurers I contacted via hippo. Since then despite constantly telling them I am not interested because they were more expensive, I am being called close to every single day. My requests to put I AM NOT INTERESTED on the system or delete my details has not been adhered to. The harrassment does not make me thikn I will ever be a client!</p>
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Hippo.co.za's replyOfficial
18 Nov 2016, 09:11We acknowledge receipt of your complaint.
We would like to clarify the share call number that you are referring to.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.
Best regards,
Hippo.co.za's reply18 Nov 2016, 09:11
Official
We acknowledge receipt of your complaint.
We would like to clarify the share call number that you are referring to.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.
Best regards,