********** vehicle rental

On the 27 June 2022 I was interested in booking a vehicle rental as I needed to travel immediately through the hippo quotation website, all was left was for me to fetch the vehicle at agreed location. Unfortunately when I got to the car rental office to collect the vehicle, I was advised that they need to do a further processing by checking documents and checking your credit score which I was not aware of, especially as I was not advised over the phone call booking as when I check the documents received they state that on the documents received after paying the company the full payment and when we tried to cancel they were charging a fee which is ********** due to the car rental company cancelling the booking and there is no telephonic confirmation of these requirements, nor advise of these requirements before the booking and the full payment for the booking.So I contacting hippo to demand a full refund as I was unable to utilise the service they offered me and their Account manager Lelani Harmse sent an email stating that she will request for a refund from their so called partner and then later sent a new email stating that I need to contact the rental car company directly, so I did so and found that I was unable to receive any kind of refund from them till today. Further more neither Hippo nor hippo’s account manager Lelani Harmse have ever gotten back to me to check if I received my refund. I do believe that this kind of ********** behaviour is disgusting as it’s already been more than 2 months and I have not received even a cent.