IB
Ian B

1 reviews | Active since Apr 2017

23 Apr 2017, 19:42

FALSE ADVERTISING ON TV

<p>TV ADVERTS GO ON ABOUT HOW THE PERSON GETS COMPARISON QUOTES ONLINE.</p> <p>NOTHING IS FURTHER FROM THE TRUTH.</p> <p>THEY PHONE YOU BACK AND AS I REFUSED TO GIVE MY ID, THEY VERBALLY GAVE QUOTES, NOTHING IN WRITING, LIKE IN THE ADVERT.</p> <p>I WAS TOLD TO CHOOSE WHICH QUOTE I WANTED THEN AND THERE, BUT WOULD HAVE TO PROVIDE MY ID.</p> <p>I WANTED TIME TO CHECK OUT THE INSURANCE COMPANIES AS MY EXPERIENCE OF THE SHORT TERM INSURANCE INDUSTRY HAS BEEN TRAGIC WITH TWO MAJOR CLAIMS BEING REFUSED ON A TECHNICALITY SUPP**** BY THE A.A.</p> <p>BUT WHEN THIS WOMAN INSISITED, I REALISED THAT SHE WAS ONLY IN THIS FOR HER OWN COMMISSIONS, NOT FOR THE SUPPORT BY HIPPO.CO.ZA</p> <p>I WONDER WHY THEY CHOSE THE MOST AGRESSIVE ANIMAL THAT ****S MORE HUMANS THAN ANY OTHER. </p> <p>STAY AWAY FROM THIS WEBSITE. DO YOUR OWN INVESTIGATIONS.</p>

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Replies (1)
Hippo.co.za
Hippo.co.za's reply01 May 2017, 12:30
Official

We acknowledge receipt of your complaint.

In order for us to give a comparative quote, we would need your ID number in order to underwrite your specific risk. Your age and previous insurance played a vital role to assist you with a proper quote, hence the reason for the request of your ID number.

Having said that, we will listen to the relevant recording and address any/all service failures on an internal basis.

Kind Regards,

The Hippo Team.