Disappointing service

I am fed-up and disappointed with the lack of empathy from the hippo contact center teams. I have spoken to a dozen of them and none have been able to assist with my query. i joined a medical aid in January even up to today the said medical aid has not been able to deduct from me. so my family and i are currently not covered. this morning i spoke to a consultant who promised to send me banking details of the said medical aid even now at noon am still waiting. so so disappointed