Disappointing and Frustrating Experience

I initially requested a quote and was immediately bombarded with phone calls from multiple agents. I ended up working with an agent named Mokonehatse, who sent me several medical aid options. I completed the application forms and submitted everything as requested. After that, I heard nothing. When I followed up, I was told she would check with the medical aid provider, but she never got back to me.

Another week went by with no updates, despite my repeated calls and emails. Eventually, she contacted me, after I informed her that I wanted to upgrade my plan, after receiving a call from one of her colleagues offering a different cover. We went through the entire process again, and I finally received confirmation from the medical scheme that I had been registered - only to receive another email later that evening stating the plan had been cancelled.

It turns out she cancelled everything, including the original application, instead of upgrading it as requested. This was incredibly frustrating. It’s now been a week, and despite my ongoing attempts to reach her, she hasn’t followed through on any promises to call me back. I even received an email saying she couldn’t reach my number, which is simply not true.

I’ve now decided to apply directly with the medical scheme to avoid further delays and confusion.

This process has been a waste of time, and the lack of proper communication and accountability is unacceptable.