MB
Monique B
1 reviews | Active since Dec 2023
28 Dec 2023, 07:47
Disappointed service
Recently I had compared medical aid quotes on Hippo. To which a gentleman from Hippo called to complete my application. I later requested to terminate the gap cover and medical aid as a non starter. The gentleman who assisted me is on leave and nobody else is able to assist. My account has been debited and I am still waiting for a response from Hippo.
Helpful (0)
Replies (5)0
Replies (5)
Hippo.co.za's replyOfficial
08 Jan 2024, 09:58Hi Monique
Apologies for the bad experience. We will escalate this to a manager to resolve promptly.
Kind Regards
Hippo.co.za Team
Apologies for the bad experience. We will escalate this to a manager to resolve promptly.
Kind Regards
Hippo.co.za Team
Hippo.co.za's reply08 Jan 2024, 09:58
Official
Hi Monique
Apologies for the bad experience. We will escalate this to a manager to resolve promptly.
Kind Regards
Hippo.co.za Team
Apologies for the bad experience. We will escalate this to a manager to resolve promptly.
Kind Regards
Hippo.co.za Team
Hippo.co.za's replyOfficial
08 Jan 2024, 11:13Hi Monique
Hippo Advisory Service Team has confirmed the policy was terminated on the 31st of December 2023. The refund will be processed and will be paid after the 20th of January 2024.
Kind Regards
Hippo.co.za Team
Hippo Advisory Service Team has confirmed the policy was terminated on the 31st of December 2023. The refund will be processed and will be paid after the 20th of January 2024.
Kind Regards
Hippo.co.za Team
Hippo.co.za's reply08 Jan 2024, 11:13
Official
Hi Monique
Hippo Advisory Service Team has confirmed the policy was terminated on the 31st of December 2023. The refund will be processed and will be paid after the 20th of January 2024.
Kind Regards
Hippo.co.za Team
Hippo Advisory Service Team has confirmed the policy was terminated on the 31st of December 2023. The refund will be processed and will be paid after the 20th of January 2024.
Kind Regards
Hippo.co.za Team
MB
Monique B's updateReviewer Update
09 Jan 2024, 10:15Good day
I have been continuously following up with 2 agents from Hippo. No one has the professional courtesy of replying to my email.
The debit order it still active. Please can someone attend to this immediately. Hippo has terrible customer service.
I have been continuously following up with 2 agents from Hippo. No one has the professional courtesy of replying to my email.
The debit order it still active. Please can someone attend to this immediately. Hippo has terrible customer service.
MB
Monique B's update09 Jan 2024, 10:15
Reviewer Update
Good day
I have been continuously following up with 2 agents from Hippo. No one has the professional courtesy of replying to my email.
The debit order it still active. Please can someone attend to this immediately. Hippo has terrible customer service.
I have been continuously following up with 2 agents from Hippo. No one has the professional courtesy of replying to my email.
The debit order it still active. Please can someone attend to this immediately. Hippo has terrible customer service.
Hippo.co.za's replyOfficial
09 Jan 2024, 13:20Hi Monique
Thank you for letting us know, we have escalated this issue to management to be resolved promptly.
Kind Regards
Hippo.co.za Team
Thank you for letting us know, we have escalated this issue to management to be resolved promptly.
Kind Regards
Hippo.co.za Team
Hippo.co.za's reply09 Jan 2024, 13:20
Official
Hi Monique
Thank you for letting us know, we have escalated this issue to management to be resolved promptly.
Kind Regards
Hippo.co.za Team
Thank you for letting us know, we have escalated this issue to management to be resolved promptly.
Kind Regards
Hippo.co.za Team
Hippo.co.za's replyOfficial
10 Jan 2024, 15:49Hi Monique
The team confirms they called and spoke to you regarding the query, and you were happy with the feedback given. You sent an email to confirm that you were satisfied with the feedback.
Kind Regards
Hippo.co.za Team
The team confirms they called and spoke to you regarding the query, and you were happy with the feedback given. You sent an email to confirm that you were satisfied with the feedback.
Kind Regards
Hippo.co.za Team
Hippo.co.za's reply10 Jan 2024, 15:49
Official
Hi Monique
The team confirms they called and spoke to you regarding the query, and you were happy with the feedback given. You sent an email to confirm that you were satisfied with the feedback.
Kind Regards
Hippo.co.za Team
The team confirms they called and spoke to you regarding the query, and you were happy with the feedback given. You sent an email to confirm that you were satisfied with the feedback.
Kind Regards
Hippo.co.za Team