Constant unsolicited harassment
<p>I get up to 2 or 3 calls a day from Hippo. I have had to install an app that allows me to screen and block calls just to deal with it. These calls are unsolicited and bordering on harassment. </p>
We acknowledge receipt of your complaint. We would like to clarify the share call number that you are referring to.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.
Best regards,
We acknowledge receipt of your complaint. We would like to clarify the share call number that you are referring to.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
We apologise for the frustration this has caused.
Kind regards,
The Hippo Team.
Best regards,
Thank you for removing me from the data base.
Thank you for removing me from the data base.
You are most welcome Laura,
Thank you for your understanding herein.
Enjoy the rest of your day,
Kind Regards,
The Hippo Team.
Best regards,
You are most welcome Laura,
Thank you for your understanding herein.
Enjoy the rest of your day,
Kind Regards,
The Hippo Team.
Best regards,
I got ANOTHER call from Hippo at 8.52 am TODAY after supposedly being removed from your data base?????!!!!! I can send a screenshot if necessary .
Unbelievable!
I got ANOTHER call from Hippo at 8.52 am TODAY after supposedly being removed from your data base?????!!!!! I can send a screenshot if necessary .
Unbelievable!
Update:
We have investigated your concerns and wish to respond as follows:
After we have received your initial complaint, we have opted you out of all the marketing campaigns, with the understanding that the matter is resolved, which was not the case because of a second complaint that we’ve received. Just to give more clarity on the matter: When a customer block spam we have systems in place that will inform us if a number is blocked, in your case we did not receive such notification/confirmation hence the reason as to why you were contacted by our offices again.
We are genuinely sorry for the mishap, it was not due to the fault of the consultant but rather due to our system.
Having said that, we don’t want to pass the blame to any system, we take responsibility over the matter and sincerely apologise for the unnecessary frustration this has caused.
We want to invite you to contact our Customer Relation Specialist who supp**** you with her details via electronic communication should you require further assistance herein.
Kind Regards,
The Hippo Insurance Team.
Best regards,
Update:
We have investigated your concerns and wish to respond as follows:
After we have received your initial complaint, we have opted you out of all the marketing campaigns, with the understanding that the matter is resolved, which was not the case because of a second complaint that we’ve received. Just to give more clarity on the matter: When a customer block spam we have systems in place that will inform us if a number is blocked, in your case we did not receive such notification/confirmation hence the reason as to why you were contacted by our offices again.
We are genuinely sorry for the mishap, it was not due to the fault of the consultant but rather due to our system.
Having said that, we don’t want to pass the blame to any system, we take responsibility over the matter and sincerely apologise for the unnecessary frustration this has caused.
We want to invite you to contact our Customer Relation Specialist who supp**** you with her details via electronic communication should you require further assistance herein.
Kind Regards,
The Hippo Insurance Team.
Best regards,