Constant harassment regardless of numerous complaints
<p>Since 14th December I have received nearly 40 unsolicited calls from Hippo/ hippo subsidiary (+ ********** 1640). After laying a complaint and been told that I would be removed from the database, The harassment has now intensified! I now get 1 second voice mails with just background noise) I have had 4 already today. I am at my wits end. I gave hippo the opportunity to rectify the situation and yet they have made things worse!</p>
We acknowledge receipt of your complaint.
We also refer to your complaint received on the site yesterday, 25 January 2017.
We have removed your information from our database already.
We would appreciate it if you can provide us with the telephone number that you are referring to in order for us to establish if it is from Hippo or possibly the share call number as explained in our response to your complaint yesterday.
Your feedback herein will be appreciated.
Kind Regards,
The Hippo Team.
We acknowledge receipt of your complaint.
We also refer to your complaint received on the site yesterday, 25 January 2017.
We have removed your information from our database already.
We would appreciate it if you can provide us with the telephone number that you are referring to in order for us to establish if it is from Hippo or possibly the share call number as explained in our response to your complaint yesterday.
Your feedback herein will be appreciated.
Kind Regards,
The Hippo Team.
I have provided the number in the screen shot- hello Peter has edited it out of the review.
I have provided the number in the screen shot- hello Peter has edited it out of the review.
“Update:
We have investigated your concerns and wish to respond as follows:
After we have received your initial complaint, we have opted you out of all the marketing campaigns, with the understanding that the matter is resolved, which was not the case because of a second complaint that we’ve received. Just to give more clarity on the matter: When a customer block spam we have systems in place that will inform us if a number is blocked, in your case we did not receive such notification/confirmation hence the reason as to why you were contacted by our offices again.
We are genuinely sorry for the mishap, it was not due to the fault of the consultant but rather due to our system.
Having said that, we don’t want to pass the blame to any system, we take responsibility over the matter and sincerely apologise for the unnecessary frustration this has caused.
We want to invite you to contact our Customer Relation Specialist who supp**** you with her details via electronic communication if you need further assistance herein.
Kind Regards,
The Hippo Insurance Team. “
“Update:
We have investigated your concerns and wish to respond as follows:
After we have received your initial complaint, we have opted you out of all the marketing campaigns, with the understanding that the matter is resolved, which was not the case because of a second complaint that we’ve received. Just to give more clarity on the matter: When a customer block spam we have systems in place that will inform us if a number is blocked, in your case we did not receive such notification/confirmation hence the reason as to why you were contacted by our offices again.
We are genuinely sorry for the mishap, it was not due to the fault of the consultant but rather due to our system.
Having said that, we don’t want to pass the blame to any system, we take responsibility over the matter and sincerely apologise for the unnecessary frustration this has caused.
We want to invite you to contact our Customer Relation Specialist who supp**** you with her details via electronic communication if you need further assistance herein.
Kind Regards,
The Hippo Insurance Team. “
Thank you for resolving this natter.
Thank you for resolving this natter.