Car rental ****

I'm writing this with great disappointment.

On the 2nd of October 2023 I went on Carentals.com to look for an affordable van that I can use for camping. I made a booking through them paying 2.2k online, and they booked me a van at Woodford rentals in Pretoria, Gauteng. On the 6th of October 2023 when I went to collect the car at Woodford, I was told my credit score doesn't qualify me for the car I chose. I was then told to send an email to *** for a refund request. I did that immediately while I was still in the dealer. Now rentalcars.com they refusing to proses my refund request saying I'm too late I should have phoned them while I was at Woodford. I feel ****** and they they taking advantage of our hard earned money. I paid 2.2k for a service I never received. Woodford failed me as a customer too, they could have made means to make sure I leave their premises with a guarantee that I get help with my refund, but they just didn't care.

Thabiso Samuel Mashiloane

Cell NO:*** Email: ***

Booking ***