1 reviews | Active since May 2017

01 May 2017, 11:44

Call agents with attitudes

<p>I went on the hippo page for a quote on car insurance but they could not beat my current insurance. Now a call agent from hippo phones me and says he will find me cheaper insurance which he did not do as they still can't beat my current insurance. I told the guy I'm not interested the more he went on that I must choose one of the insurers that he named. After the fourth time I told him I'm not interested I hung up. Then he phones me back and as soon as I answered he hung up. He phones me back the 3rd time and then had the audacity to ask me what's my problem because I asked him for help and then I hang up when he is trying to help. Hippo teach your agents that no means no.</p>

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Replies (1)
Hippo.co.za
Hippo.co.za's reply01 May 2017, 12:33
Official

Thank you for bringing this matter to our attention.

The service as you explain it will not be tolerated, we will conduct an investigation onto your concerns and address the matter on an internal basis.

We respect your decision not to take Insurance through Hippo and we will also request to have your information removed from our database.

We apologise for the inconvenience this has caused.

Kind Regards,

The Hippo Team.

Best regards,