GB
Gayleen B
1 reviews | Active since Nov 2013
05 Nov 2015, 11:12
BEING HARASSED BY CALL CENTRE, NOT INTERESTED!!!!
About 2 months ago, I got a call from the call centre stating that I had logged a query for insurance quotes (This is not true however I have used their services 3 years ago). I told them I was not interested. To date I have had over 100 calls and they are harassing me daily on average 8 calls a day! I have now got to the point where I have blocked all 3 numbers and yet they still ted by continue to leave blank voicemails. They are also now harassing me at the office and being rude to my staff! LEAVE ME ALONE HIPPO!!!! I AM NOT INTERESTED!!!! STOP HARRASSING ME!!!!!
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Hippo.co.za's replyOfficial
05 Nov 2015, 12:44Hello pga0107,
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
Hippo.co.za's reply05 Nov 2015, 12:44
Official
Hello pga0107,
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.
We acknowledge receipt of your complaint. Our Hippo team has investigated the matter and we would like to make use of this opportunity to clarify the confusion surrounding the telephone number that is being used.
Hippo.co.za falls under a holding company called Telesure Investment Holdings. Telesure has a number of different brands under the same roof and all of these brands are making use of one share call number. If a customer requests a call from Hippo, our consultants have a limited number of times to try to get hold of a customer. The Hippo system was especially designed not to overload our customers and or potential customers with telephone calls. We trust that the above explanation gives more clarity on the matter and we have also informed our Marketing team to remove your information from the database.
Kind regards,
The Hippo Team.