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Tumi T

1 reviews | Active since Jan 2016

03 Sept 2018, 09:31

Bad Service: Hippo/ Rentalcars.com

My husband booked a car through Rentalcars.com to my surprise his booking is managed by Hippo. He cancelled his booking and was told that he will get his refund the following week. Its beem more than 3 weeks since...To his surprise he now being told Thrifty car rentals...didnt update they system to indicate that he didnt take the car. He is getting runarounds between the 2 companies. Rentalcars are saying they will not refund him while he did not take car...which is sad because he never took the car...i believe this is an act of *****. How do you do this to your clients?

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Replies (4)
Hippo.co.za
Hippo.co.za's reply03 Sept 2018, 09:34
Official

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Hippo team

TT
Tumi T's update07 Sept 2018, 10:54
Reviewer Update
Hi Hippo, I would like to thank you for the assistance and support you've provided me with throughout this matter. I would like to extend my gratitude to Lelani Harmse. Lelani you are exceptionally professional, you've handled this matter in a manner I've never experienced before. This morning, my refund was paid into my bank account this morning. Thank you again!!!
TT
Tumi T's update07 Sept 2018, 10:56
Reviewer Update
Hi Hippo, I would like to thank you for the assistance and support you've provided me with throughout this matter. I would like to extend my gratitude to Lelani Harmse. Lelani you are exceptionally professional, you've handled this matter in a manner I've never experienced before. This morning, my refund was paid into my bank account . Thank you again!!!
Hippo.co.za
Hippo.co.za's reply07 Sept 2018, 10:57
Official

Thank you for updating your review and sharing your experience with us, we will definitely relay your message to Lelani and team.

Regards,

The Hippo Team