Bad Service from Hippo Advisory call centre

Called into the Hippo Advisory and spoke to a consultant by the name of Oaitse Mooki and he sent him a quotation of the medical aid plan i requested. i then requested him to call me back which he didn't. i then i went out of my way to get the application forms for the scheme, completed them and sent them to the scheme. A week later there was no response from the scheme and i called them directly to find out what the progress of the application was. Hippo advisory for some reason decided to cancel my application with the scheme without consulting me. After calling time and time again the call center still couldn't assist me