TP
Tamlyn-Leigh Patterson
1 reviews | Active since Jan 2024
08 Jan 2025, 14:37
Avoid Hippo like the plague
I used Hippo to get comparative quotes for medical insurance. I signed up for Discovery Flexicare with Thabang late last week. The problem is, I now have questions and concerns which I've expressed via email but I don't get any response. Hippo also doesn't have a direct phone number ... I filled in a form on their website for someone to contact me, but NOTHING. My Debicheck mandate expires tonight but the amount is wrong so what now? NOT IMPRESSED!!!!!!
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Replies (2)
Hippo.co.za's replyOfficial
08 Jan 2025, 15:25Hi Tamlyn-Leigh, we're truly sorry to hear this. We are currently investigating the matter and will revert to you within 7 working days of receipt of your complaint. Your complaint is being dealt with by the complaints department which can be reached via email at: ***
Best regards,
Hippo.co.za's reply08 Jan 2025, 15:25
Official
Hi Tamlyn-Leigh, we're truly sorry to hear this. We are currently investigating the matter and will revert to you within 7 working days of receipt of your complaint. Your complaint is being dealt with by the complaints department which can be reached via email at: ***
Best regards,
Hippo.co.za's replyOfficial
13 Jan 2025, 14:55Hi Tamlyn-Leigh, thank you for your patience while we reviewed your case. Our team has updated us and your case has been resolved. We apologise for any inconvenience this may have caused.
Best regards,
Hippo.co.za's reply13 Jan 2025, 14:55
Official
Hi Tamlyn-Leigh, thank you for your patience while we reviewed your case. Our team has updated us and your case has been resolved. We apologise for any inconvenience this may have caused.
Best regards,