SB
Simone B
1 reviews | Active since Jul 2011
11 Jan 2019, 10:06
Aggressive Marketing
I did a quote on the system and never indicated that I want someone to contact me, and despite me blocking the Hippo number and not answering once, Hippo phoned me 80 times over the period 31 December to today. This type of aggressive marketing is the opposite of customer-centric and very concerning. Please remove my details off your system and please stop phoning me. I will initiate the conversation with the company in question, if I'm interested. I was just looking to compare with what I have.
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Hippo.co.za's replyOfficial
11 Jan 2019, 15:21We acknowledge your complaint.
We sincerely apologise for your inconvenience.
In order for us to remove your information from our database, we request that you provide our Customer Relation Specialist with you contact information via email.
We again apologise for the inconvenience caused and will appreciate your assistance herein.
Best Regards,
Dorothy Smit
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We sincerely apologise for your inconvenience.
In order for us to remove your information from our database, we request that you provide our Customer Relation Specialist with you contact information via email.
We again apologise for the inconvenience caused and will appreciate your assistance herein.
Best Regards,
Dorothy Smit
***
***
Best regards,
Hippo.co.za's reply11 Jan 2019, 15:21
Official
We acknowledge your complaint.
We sincerely apologise for your inconvenience.
In order for us to remove your information from our database, we request that you provide our Customer Relation Specialist with you contact information via email.
We again apologise for the inconvenience caused and will appreciate your assistance herein.
Best Regards,
Dorothy Smit
***
***
We sincerely apologise for your inconvenience.
In order for us to remove your information from our database, we request that you provide our Customer Relation Specialist with you contact information via email.
We again apologise for the inconvenience caused and will appreciate your assistance herein.
Best Regards,
Dorothy Smit
***
***
Best regards,