Agents dodge customers after making a sale

I am very disappointed in the manner that your call centre agents operate. Particularly Sylvester whom I dealt with in taking 2 medical aid policies. Prior to me taking the policies he would call me everyday trying to close the deal, whenever I called he always use to be available and promptly called me back whenever he indicated he would. After taking the policies my mother's name was spelt incorrectly. I called several times and would always be told that he is busy or not available for some reason. Eventually got tired of calling so left messages 3 times but he still never got back to me up until I called again and refused to end the call without getting assistance and received assistance from someone else. Your agents are all to happy to make the sale but when we need something rectified due to their incompetence they are nowhere to be found. This is the second and last time I ever use hippo