EVDS
Elize Van Der Sandt
1 reviews | Active since Sept 2012
24 Feb 2019, 13:58
Activating service without consent
Got a quote for Fedhealth medical aid from Hippo and without me accepting the quote, the medical aid was activated. Now i dont get any feedback after sending several emails to the agent at Hippo, Hippo website and Fedhealth. I didnt accept the quote and now i am struggeling to get it cancelled no feedback from anyone accept an email saying my membership has been activated. I told the agent actually 3 times to cancel the request and he still went ahead.
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Hippo.co.za's replyOfficial
25 Feb 2019, 08:14We acknowledge receipt of your complaint.
We sincerely apologise for the inconvenience this has caused. We have requested that you are contacted and to be assisted. The medical aid team will be in contact with you soonest.
Kind Regards,
The Hippo Team.
We sincerely apologise for the inconvenience this has caused. We have requested that you are contacted and to be assisted. The medical aid team will be in contact with you soonest.
Kind Regards,
The Hippo Team.
Best regards,
Hippo.co.za's reply25 Feb 2019, 08:14
Official
We acknowledge receipt of your complaint.
We sincerely apologise for the inconvenience this has caused. We have requested that you are contacted and to be assisted. The medical aid team will be in contact with you soonest.
Kind Regards,
The Hippo Team.
We sincerely apologise for the inconvenience this has caused. We have requested that you are contacted and to be assisted. The medical aid team will be in contact with you soonest.
Kind Regards,
The Hippo Team.
Best regards,