Lying about refund?

On 11 Feb, I placed an order for 2X mucuna and 2X neem capsules at R60 each, bringing my total to R240. I paid within an hour. Minutes later, I received a call saying that you were out of neem and did not know when you would get stock again. I told your consultant that I had already paid in full and we agreed on a partial refund of R120. I sent my banking details immediately for this by email, but received no response.<br> <br> I have since sent numerous other emails asking for information on the status of my refund, and requested a return using the system on your site. Every attempt at communication has been ignored. <br> <br> I received the mucuna in good order, but the issue of the refund remains oustanding. What bothers me is <br> 1) Your consultant agreed to a partial refund. Was she lying?<br> 2) You offer a 100% money-back guarantee on your site. Since no neem was shipped, it should be a simple matter of issuing a refund, yet it has been a month and nothing has happened. It seems this guarantee is untrue?<br> <br> Surely you know you cannot take people's money, decide you have no stock and then refuse to return the money?