Rude service consultant unable to communicate with customer enquiry

I attempted to get a suitable service suggestion from your service consultant for my older Corolla 140i and the barked response from the guy was unacceptable. I wanted a basic service, including a pensioner discount, which must include a fuel filter change. His barked response was oil change and sump plud, no air filter or air filter! Pathetic ... this car was purchased new in 2006 and always serviced by Toyota ... noe this *******!