Poor Service - Unprofessional Company

My internet was cut off, their reason was due to Non payment. I sent the POP and they confirmed the error was on their side and they will reconnect me ASAP.

My internet was not connected i logged a call and they told me a technician will come sort the issue out the next day first thing in the morning because they need to be physical there.

I waited the whole day for the technician to no avail. When I call them their so called 24hrs support line is unavailable. I tried so many times till I eventually got through n they said no the technician are busy fixing the fibre line, mind you I’m sitting at my next door neighbors house n his internet is working just fine. I asked how can the fibre line be broken whilst my neighbors internet is working n my router is flashing green the person dropped the phone on my ear.

It’s day 4 now of no internet and I don’t know when they will come, they don’t communicate, I reported the matter again on their online system their response was that everything is fine on their side. I told them to look at their usage dashboard as it shows I haven’t used any internet for the past 4 days to prove that I haven’t been using any internet due to no internet.

The people in this company are rude when you speak to them over the phone they do not want to listen they always defensive.

Their service is pathetic to say the least.