Pathetic unacceptable service

First of all I struggled for almost 3 weeks to get my wifi moved to my new residence, then after many calls and emails and finally speaking to the manager, they moved it and I was told that because of the inconvenience they would not charge me relocation fees. Now a debit order of R2500 went off of my account and my monthly payment should only be R699!! For 3 weeks I could not use the wifi because of them not moving it and now they charge me almost R2000 more! This is pathetic and unacceptable! I will be cancelling my contract due to breach of the contract on their behalf.