Rude unprofesional business owner

<p>I had a Gate motor tranformer tested at HIG Security, it was found to be faulty and i bought a new one, upon installation the gate motor still did not work whereby i instructed a staff member to take the complete motor in to HIG for testing it was found that it uneconomicaly repairable. It was cheaper to buy a new one.</p> <p> </p> <p>After speaking to Madelyn who confirmed that their policy on electrical items is non refundable, I tried to explain that we installed the new tranformer and it still doident work so hense the reason the complete motor is with her now and that i did not want a refund maybe credit, she once again confirmed that it was policy.</p> <p> </p> <p>I then spoke to senior management and explained my story once again, halfway through the conversation Kobus who introduced himself as the comapny owner took the telephone and imp**** that i used the part for fualt finding and that there is a no return policy very rude.</p> <p> </p> <p>As a company owner I do understand that there is policys and procedures, but if someone states their case it should be evaluated on the merits of the said case.</p> <p> </p> <p>For starters I took my tranformer for testing and it was found to be faulty I did not gues as to what the fault could be.</p> <p> </p> <p>I definatly did not use the part as Trial and error fault finding</p> <p> </p> <p>After seeing all the compalints I could also just comment as say stay away!!!</p>