NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Hig Security
How is Hig Security rated on Hellopeter?
Hellopeter has tracked Hig Security across 35 reviews. Hig Security hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hig Security? Write a review to help others decide.
Recent reviews (6)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2013
Poor Customer Service
“I purchased a receiver from HIG Security in Boksburg and found the after-sales support extremely disappointing. The unit was supp**** with programming instructions but no wiring instructions, which made installation unnecessarily difficult for a DIY customer. When I phoned for technical assistance, the person assisting me ended the call while I was still trying to get help. I called back immediately and explained that I was the same customer whose call had just been disconnected. I was then told that my number would be blocked from calling. I expected basic wiring guidance and professional customer service from a company selling this type of equipment. Based on this experience, I found the customer service unacceptable and would hesitate to recommend them for after-sales support.”
1 reviews | Active since Dec 2013
Poor Customer Service
“I purchased a receiver from HIG Security in Boksburg and found the after-sales support extremely disappointing. The unit was supp**** with programming instructions but no wiring instructions, which made installation unnecessarily difficult for a DIY customer. When I phoned for technical assistance, the person assisting me ended the call while I was still trying to get help. I called back immediately and explained that I was the same customer whose call had just been disconnected. I was then told that my number would be blocked from calling. I expected basic wiring guidance and professional customer service from a company selling this type of equipment. Based on this experience, I found the customer service unacceptable and would hesitate to recommend them for after-sales support.”
1 reviews | Active since Nov 2023
Poor service - please avoid them!!
I had my Gemini 12V gate motor repaired my HIG Security in Bardene. After not pitching with all the possible parts needed (technician arrived without a power supply), it turned out that the battery ran flat due to a blown power supply. The technician went back and returned with a power supply, but it then showed that the PCB board is also faulty. They replaced the power supply and PCB board and the motor worked again. Just over a month later the gate motor became unresponsive to the remotes and even the push button inside the house. It would not react immediately but after several attempts would still open and close properly. I contacted Sarieta Breed at HIG and arranged for the technician to pay me a visit. When I phoned again the next day to confirm the appointment, I was told that she did not schedule an appointment and that I again must pay R999 call out fee for the technician to come out. I also expressed interest in installing a Gemlink to possibly improve the control over the gate motor. If it resolved my issues I would purchase the Gemlink from them. I was again informed via WhatsApp that I am abusing my "warranty" on a very old gate motor and that I am now blaming the issues on the parts they replaced. It was also said that power supplies do not carry a warranty due to the power issues in Boksburg. As my house (and gate motor) is fed from an inverter with battery backup, this argument is not applicable. I was also informed that all the parts and the repairs done by their contractors are only warrantied for 1 month. This is not stated on any communication or invoice issued by them. This is terrible service!!
1 reviews | Active since Nov 2023
Poor service - please avoid them!!
I had my Gemini 12V gate motor repaired my HIG Security in Bardene. After not pitching with all the possible parts needed (technician arrived without a power supply), it turned out that the battery ran flat due to a blown power supply. The technician went back and returned with a power supply, but it then showed that the PCB board is also faulty. They replaced the power supply and PCB board and the motor worked again. Just over a month later the gate motor became unresponsive to the remotes and even the push button inside the house. It would not react immediately but after several attempts would still open and close properly. I contacted Sarieta Breed at HIG and arranged for the technician to pay me a visit. When I phoned again the next day to confirm the appointment, I was told that she did not schedule an appointment and that I again must pay R999 call out fee for the technician to come out. I also expressed interest in installing a Gemlink to possibly improve the control over the gate motor. If it resolved my issues I would purchase the Gemlink from them. I was again informed via WhatsApp that I am abusing my "warranty" on a very old gate motor and that I am now blaming the issues on the parts they replaced. It was also said that power supplies do not carry a warranty due to the power issues in Boksburg. As my house (and gate motor) is fed from an inverter with battery backup, this argument is not applicable. I was also informed that all the parts and the repairs done by their contractors are only warrantied for 1 month. This is not stated on any communication or invoice issued by them. This is terrible service!!
1 reviews | Active since Feb 2026
BAD customer service from HIG Security Shop Bardene
HIG Security Shop Bardene have the worst after sales support. My husband wanted to buy a part for our gate motor Yesterday. A lady that couldn't even look him in the face first came to the gate, he asked for the part she went back and came with the wrong part, she went back and came with another part and the pay machine. He told her he want to pay cash. He ask her how he must join the wire as it can't be solder according to her. She rep**** "not her department", he ask to get him someone to assist and when she came back she gave him his change but with no help or someone else to assist. They didn't even open the gate for him to come in and ask for help as she wasn't of any help. You have to do business with them through the gate how pathetic and no one to assist if you have a question to ask. This is not the first time a previous time my husband phoned for some guidance and the owner was so rude my husband hang up the phone as he couldn't continue speaking to this rude man.
1 reviews | Active since Feb 2026
BAD customer service from HIG Security Shop Bardene
HIG Security Shop Bardene have the worst after sales support. My husband wanted to buy a part for our gate motor Yesterday. A lady that couldn't even look him in the face first came to the gate, he asked for the part she went back and came with the wrong part, she went back and came with another part and the pay machine. He told her he want to pay cash. He ask her how he must join the wire as it can't be solder according to her. She rep**** "not her department", he ask to get him someone to assist and when she came back she gave him his change but with no help or someone else to assist. They didn't even open the gate for him to come in and ask for help as she wasn't of any help. You have to do business with them through the gate how pathetic and no one to assist if you have a question to ask. This is not the first time a previous time my husband phoned for some guidance and the owner was so rude my husband hang up the phone as he couldn't continue speaking to this rude man.
1 reviews | Active since Nov 2025
STAY AWAYYYYYYYYYYY!!!!!BAD NEWS
WORST EXPERIENCE EVER OF MY LIFE!!I WENT TO SET IN 2 REMOTES A CUSTOMER BOUGHT FROM HIG SECURITY! THERE IS A STICKER ON THE BACK OF REMOTE WITH HIG SECURITYS NUM !SO I PHONED AND A OLD MAN AWNSERS ! I ASKED HIM PLEASE IF SOMEONE CAN HELP ME OVER THE PHONE TO PROGRAMME! THE OLD MAN SAYD HES NOT MY **********! I DONT PAY HIM HE WONT HELP ME! HE SAYD IF I PAY HIM A R1000 he wil come help me! WHAT HE DONT KNOW IS THIS CUSTOMER IS AROUND THE CORNER FROM HIS SHOP! THIS HIG SECURITY NEEDS TO GO DOWN
1 reviews | Active since Nov 2025
STAY AWAYYYYYYYYYYY!!!!!BAD NEWS
WORST EXPERIENCE EVER OF MY LIFE!!I WENT TO SET IN 2 REMOTES A CUSTOMER BOUGHT FROM HIG SECURITY! THERE IS A STICKER ON THE BACK OF REMOTE WITH HIG SECURITYS NUM !SO I PHONED AND A OLD MAN AWNSERS ! I ASKED HIM PLEASE IF SOMEONE CAN HELP ME OVER THE PHONE TO PROGRAMME! THE OLD MAN SAYD HES NOT MY **********! I DONT PAY HIM HE WONT HELP ME! HE SAYD IF I PAY HIM A R1000 he wil come help me! WHAT HE DONT KNOW IS THIS CUSTOMER IS AROUND THE CORNER FROM HIS SHOP! THIS HIG SECURITY NEEDS TO GO DOWN
1 reviews | Active since Oct 2025
Hig security shop boksburg, worst place to shop, rude and obnoxious *****s
This ***** is the rudest aasshole ever showing business away clearly he does not need sales of tenants, I own 2 company an i know this is not how you conduct business. Needless to say how the **** you are still in business is anyones guess, go lurn how to talk to people you rude spineless ****. And if you have a problem with what I have to say now feel free to go take it up in the mirror with your self. I will never support you and I will advise any and all my clients to stay away from you.
1 reviews | Active since Oct 2025
Hig security shop boksburg, worst place to shop, rude and obnoxious *****s
This ***** is the rudest aasshole ever showing business away clearly he does not need sales of tenants, I own 2 company an i know this is not how you conduct business. Needless to say how the **** you are still in business is anyones guess, go lurn how to talk to people you rude spineless ****. And if you have a problem with what I have to say now feel free to go take it up in the mirror with your self. I will never support you and I will advise any and all my clients to stay away from you.