Worst customer service ever

I didn't think that customer service could be this bad. I had the unfortunate oppertunity to experience this today when I dealt with Irene Dege an operations manager at hicell.

I added a complaint for vodacom and got a response asking me to send details to an email at hicell, I have no clue what they have to do with vodacom so I cautiously proceeded and sent the info of my pain with vodacom, I did not get a response so I sent another email, then I got a message from Irene asking me for account details and IDs and numbers, now I would guess anyone knows not to share this info over an email to someone who is not verified. I asked her to call me immediately she then responded saying she needs the details before she can call me.

Now at this point I am fuming and still very confused as to why a person working in customer service will not call a client so I refused cause this is clearly either a **** or the world's most useless customer service company.

She then has the audacity to reply on the public complaint saying I failed to submit the required info. This person needs to not be in customer service ever, why would you refuse to contact a client.

Worst part is she still replies with an attitude and thinks she is right, sickening.