Service excellence achieved and then some

It is once again that we have been spoiled with service excellence where I want to take the time in sending you this email

We were in pinch( up to my neck) whereby our international roaming service provider basically just informed us that he has changed from platforms with the end result that all our M2M devices was offline internationally and no support was given by the service provider.

I made contact with Irene whereby she got the ball rolling and Tohann was introduced.

These individuals did not waste any time in getting us a long term solution using the Vodacom M2M platform simcards.

They kept me up to date and even took my calls after hours and on the weekend when I was in Botswana testing the new platform.

This has resulted in changing all our international clients over to the VC M2M platform with an end result of taking out 350 contracts as a start where the complete scope is 500 simcards.

Trust me when I say they are our unsung Heroes in helping us getting through this challenging exercise.

They are the true ambassadors that any company can only strive for when it comes to achieving service excellence.

Regards,

Andries Bester

Project Manager "Living in Overdrive"