Disgusting Service Hicell Cellular

I would like to express the utmost poor and unprofessional service received from Hicell, Cellular. Joseph Willis who has been handling a query for a television that we are to receive from Samsung from a promotion which we app**** for in Jan 2021 - done through Vodacom Springs Mall where we also received such bad customer service with the store manager and sales agents having great arrogance and a no care attitude towards their clients.

We were told by Joseph Willis that Samsung would be sending us the television within 10 working days. 10 Days have passed and we followed up. Told by Joseph that Samsung experienced a ******* (delay) and that the television is in transit.

We have requested a tracking number and contacted the head office (hicell). We have left our contact numbers with Grietjie and sent emails to both Grietjie and Joseph to assist us, but both are ignoring us.

There is no customer service but yet Vodacom has already taken over the R1600 from us for the new business contract and we are still fighting to get our television which is due on the promotion.

This is the first and last time that we will be dealing with Vodacom, Hicell ect… The people simply do not have any business etiquette and treat you as the customer like dirt. You owe them something when in fact, we are the ones giving them business.

We would like URGENT feedback from Hicell Management and we want our television ASAP. This is an absolute disgrace.

F Van Tonder ***