Bad customer service and dishonest

Ordered a phone, collected from their online store on Tuesday 22 June, when I got home a noticed that the phone I got is not the phone I ordered, the colour and the memory are wrong. I emediatly notifyied Brian from Hicell via email. 24 June, I called the store and I was put thru the lady at sales to assist and she said she will talk to her manager and get back to me, but never did. 25 June I sent Brian another email with pictures to prove that the phone I have is not the phone I ordered and got no reply. 29 June, I called the store to talk to the sales lady again and I was told to email the sales department. Isent an email to the sales department and cc'd Brian and I got a message that Brain has blocked my emails. I am disappointed because this is my second order with them and the first one I got great service am also angry that I paid for this device but now they are ignoring me.