Terrible online order experience, warehouse staff is useless.

This is the worst customer experience for online shopping I have had in a long time. First a lot of lies about where the item is that I ordered. 6 days to confirm if the warehouse has stock of n item that was showing as available for order online. Still not confirmation from the warehouse. When I phoned Hit-tec the response was, your order have been sent to another client and I will have to wait for the wrong order to arrive and then return that order on my cost to Hi-Tec. This "wrong order" never arrived.

I am still waiting for confirmation of whether I will receive the shoes.

Terrible, terrible service.