DvdB
Debbie van der Bank

1 reviews | Active since Mar 2019

17 Jul 2023, 13:36

Quality of hiking boots

My first pair of Hi-Tec boots lasted me nearly 20 years. In 2020 we've bought 3 pairs, mine the Altitude V Ultra i WP Womans and and I've used it for 3 years during the winter months. Both shoes on the inner seam is loose and the right foot on outside the glue came loose. These boots are on the top range price wise. I am very very disappointed in latest quality. I cannot afford to buy another pair because I'm a pensioner. Can someone at Hi-Tec explain to me why the quality difference?

0
Replies (4)
Hi-Tec
Hi-Tec's reply17 Jul 2023, 14:16
Official
Hi Debbie. I will call you shortly to assist in this matter. Regards. Chris 
Hi-Tec
Hi-Tec's reply17 Jul 2023, 14:30
Official
Thanks Debbie. I'll try call this evening when our loadshedding ends. Regards. Chris 
DvdB
Debbie van der Bank's update20 Jul 2023, 09:16
Reviewer Update
Thanks Chris from Hi-Tec. What a wonderful service. I was contacted immediately and the matter solved. If every company have service like this, there would be no more complaints. Thanks again.
Hi-Tec
Hi-Tec's reply20 Jul 2023, 09:46
Official
Hi Debbie.
So happy you are satisfied with our service.
Fond regards 
Chris