Hi-Tec Shoes Torn After 2 Months – Poor Quality & No Resolution

I purchased a pair of Hi-Tec shoes from Kingsmead Shoes Clearwater on 7 June 2025. After only two months of normal wear, one shoe has torn on both sides. This is not normal wear and tear and is unacceptable for a brand like Hi-Tec.

When I approached the store, I was told I would need the slip and box for a replacement or refund. I was never informed of this policy at purchase, and my details are always captured in the system, so the transaction should be traceable.

I am disappointed with the quality of the shoes and the lack of assistance received so far. I expect Hi-Tec and Kingsmead to resolve this matter urgently by offering a repair, replacement, or refund.